Worst possible businessI used their service to rent an apartment in Paris. As soon as I checked in I could smell a strong stench of cigarette smell. I immediately made complaints but they didn't help a bit saying that the landlord cannot smell the discomfort. Of course the landlord can't smell it as he smokes as well.The landlord provided some measures(ozone generators and cleaning of large fabrics) but the stench remained the same. I had to spend my own time and money to mop and clean all the walls and ceilings so that the smell can be mitigated. The Agency had no part with the landlord providing those unhelpful measures. It is laughable to see them claim that early measures were put in place when they had nothing to do with those early measures and what’s worse those early measures did not work at all. All my books, documents, bags that were left in the living room - where the stench is the strongest - also reeks of cigarette stench now. It is a travesty for the Agency to say that they have taken measures for me when I am in so much pain. When I constantly raised the issue they just told me to terminate the lease without taking ANY responsibility of their own. They hide defects from property description and evade responsibility when confronted. Never use them.
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