I should’ve read the previous reviews prior to parking here, but I have used this parking company for years, due to its convenience…putting up with its shortcomings (of which there are many). Having said that, after today’s experience, I will never use them again. The place is dirty, with no bathroom (except for a porta potty outdoors), the van is disgusting, and often having to wait an extraordinary amount of time be taken to the airport and especially to get picked up (one time actually missing my flight as a result). I put up with the negatives, due to the convenience of the location, but today was the last straw, arriving to pick up my car, only to be told that they could not find my car (which we were supposed to be parked indoors, based on my reservation, booked directly on their website). Ultimately after a extended search, my car was ultimately found in the outdoor lot, blocked in by other cars, which were unable to be moved because of snow (despite having over 24 hours to have cleared out the lot after the snow storm had passed, prior to my arrival. I had to wait two hours to get my car out, with no accommodation for the delay, etc., and despite clearly whole issue, resulting from their misrepresenting that they were going to have my car parked indoors. (which what’s my reservation a week in advance had booked and which I verified when I dropped the car off and was reassured would be the case). The “manager” ultimately showed up, but was totally rude, obnoxious, and arrogant, unwilling to compensate me at all for the delay and their. misrepresentation, etc.… threatening to call the police. Seriously? They had my key so why were they going to call the police. I couldn’t leave.Totally poor customer service. They clearly do not honor reservations, so buyer beware. I will not be using them again.… Nor should anybody. Look at their other reviews as well
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Safe, fast, guaranteed parking. Open 24/7, 365 days Low rates
