Great service gone wrong.I was really happy with the ease of the online booking and the option to have my car detailed while I was away. Upon leaving the airport, I easily texted them at 10:45 PM and I was promptly on the bus and on my way to the Park2Go lot, arriving by 11:00 PM. That is were everything went wrong.They had a Black SUV waiting for me BUT it was not my car. They left me waiting outside for about 5 minutes while they waited for my car to arrive. They then discovered they had no clue where my car or key was, panic ensued. They asked me to wait inside while they tried to locate my car. I listened to them search all of the envelopes, call different people, send people out into the lot looking for my car. At 11:45 PM they finally had me speak to a supervisor over the phone. He apologized asked me if I could possibly give them 10 more minutes to try and locate my key as my car was still at in the detail department. He explained that if they couldn't get my key, someone would take me home and they would deliver my car in the morning. I asked him on what they were going to do in regards to such a huge error and he said 'I'm going to take care of it'. Fast forward 20 minutes, a staff member asked if I had a spare key on me, nope. Did I live close by, nope, 30 minutes away. They offered me 50% off (my total was $230.00) and a $50 gift card. I accepted that was likely the best I would get. At 12:25 they refunded me $23.93 and my car was ready to go at 12:40 AM, almost 2 hours after my original text. I was hoping to hear from the supervisor this morning after I expressed that $24 is not 50% of my total and that was not what was stated. I called the regional manager at 2:00 PM and apologized while stating he was aware of the issue. He felt my compensation was more then enough for for my hour wait. I expressed that this was not what was offered and he said he WhatsApp'd a different offer to his staff. I told him that I was waiting to hear from them before leaving a review and he got very defensive. He expressed that sometimes the detailer doesn't bring cars back on time and that is not their fault. He told me they took a loss at giving me the discount as the airport charges them $10 to pick me up (the receipt states $2.580, not $10). I asked if they would hold the detailer responsible and they said 'No. They are a big company and we don't want to ruin that relationship'.He stated that if I left a review, he would cancel my gift card to use their services again. I told him to keep his gift card so that I could tell you what can happen when you use Park2Go. I am not the first person that this has happened to and I know I won't be the last. I did call the detailer and thank them for their amazing clean. Other then the windows, it was fantastic. I also told him of this issue, if blame is going to be placed on a partner company, it's only fair that they are aware of this poor service.
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