If researching this Company website for transportation for a Wedding, prospective customers should be fully aware that there is absolutely no guarantee of any pre arranged specific type or colour of vehicle. Even when using the "wedding" or "executive" service, which affords a higher price bracket, if there is no availability on the day of your wedding, they will substitute, without prior warning! This Company is a "taxi service" and is operated as such, despite misleading advertising and promises by their numerous different reservations team employees.Complaints aren't investigated properly, false and patronising excuses to frustrate the customer even further. The fact that they never response to any Trust Pilot reviews, speaks volumes! I unfortunately failed to read previous reviews but trusted a recommendation from my Hotel reservations team! Only one (out of four wedding cars) which were pre booked (plus the promise of a specific note attached to our reservations?!) were black Mercedes E class as ordered. Drivers were totally unaware of this discrepancy. Confusion will "waiting" times and I'm being chased for an additional £120. Management need to review their misleading advertising and to treat complaints fairly. It is not satisfactory to rely on small print in a contract and take zero responsibility?! Malik ( day shift manager with responsibility for customer complaints) needs further training (as previously suggested by a previous reviewer) Our drivers on the day were friendly, well presented and the actual cars were clean and well presented, however, not as requested and for an important event such as a wedding, this created much distress. Please don't rely, as we did, on Parker Car Services being able to provide any specific vehicles despite promises of being highly experienced/ organised for such events! They are a taxi supplier at the end of the day with a small number of "executive" cars!! and when they fail to deliver, their management team appear to not learn from previous complaints.Low ratings on Goggle, Trip Adviser and Trust Pilot speak volumes!!!
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