We booked 3 weeks parking and were happy with the price around £110. However, our return flight was cancelled by the airline and rebook meaning we arrived back around 11 hours later than planned. Knowing this would be the case, we rang the company from our holiday to explain this and we were told this wasn't a problem as it was still within the same day and there would be no charge. HOWEVER.. when we arrived at Heathrow and called them we were told it would be a charge of £25 as we were late back!! I explained what we had been told the day before but they just quoted the terms and conditions at us. I would suggest that all staff are made aware of this as it was the last thing you need after travelling for 24 hours! Unfortunately wr failed to get the name of the person who told us it would be ok over the phone, so beware, if you use this company, read the small print and if you do call rhem to make changes either record the call ir ask for clarification in an email and take a name.
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