Worst experience ever, landed back at Heathrow 11pm at night, told a pre paid shuttle bus was on its way to pick me up and take me to my car and it never arrived, i called 30 minutes to chase this up only to be told one of the drivers was lost even though they are only based 3 miles away and the other driver was off sick. I had to pay £30 in a black cab to pick my car up, ive been chasing for my pre paid refund for 3 weeks but no one is returning my calls or e-mails. Also when i arrived the boot of my car was open which i securely locked when i left my car. Avoid at all costs…..
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