Poor communication and unreliable return serviceBooking Ref: P4U-1-556784Our experience with this company was very disappointing, particularly on our return from Heathrow.After landing, we followed the instructions provided and called for collection. We had to call 8 times before someone answered. When we finally reached someone, we were told to wait one hour.After waiting 40 minutes, we called again and were then told to wait an additional hour. Eventually, we were informed that we would need to make our own way to collect the car.Despite having paid £50 for the parking service in advance, we were forced to spend an additional £40 on a black cab due to the company’s failure to provide the agreed shuttle service.When we arrived at the parking site, the staff member stated he had just started his shift and laughed at the situation. There was no apology or attempt to resolve the inconvenience caused.The overall handling of the return process demonstrated poor communication and a lack of responsibility. What should have been a straightforward collection turned into a stressful and unnecessarily complicated experience.Based on this experience, I would not use this service again.
Claim your business profile now and gain access to all features and respond to customer reviews.
Make your travel easy with with Parking 4 you. Airport parking up to 65%* off; Discount aiport parking deals.
