We booked this “meet and greet” service expecting a smooth, hassle-free experience, but it was anything but. The instructions told us to call 30 minutes before arrival, which we did, only to be left waiting 45 minutes at the terminal for someone to collect our car. Because of their delay, we ended up having to pay £18 just to wait in the drop-off area — a cost that should never have been on us.That alone was bad enough, but the return experience was somehow even worse. We followed the instructions and called them as soon as we collected our luggage, only to be left standing outside for over an hour in the cold — with a 1-year-old — waiting for them to bring our car back. Every time we called to ask how long they’d be, we were fobbed off with “we’ll be with you shortly” and zero accountability.To make matters worse, when we finally did get our car, we had to pay again just to exit the car park due to the time we’d been left waiting.For the price we paid, this was an utter shambles. There was nothing “meet and greet” about it — just poor organisation, long waits, extra charges, and no communication. We absolutely would not recommend this service to anyone. Save yourself the stress and use a different company.
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