A two-star rating feels generous—an exact indictment of their service: half-arsed.Drop-off was smooth enough, but the return was an ordeal. We ended up waiting 50 minutes for our car. When we dropped it off, we were told that arriving earlier than booked didn’t matter—“just call and it’ll be 30 minutes.” So we called. With two exhausted little ones in tow, we were reassured it would be 30 minutes. But time passed, and nothing. The app showed our car hadn’t even moved.When we called again, the man on the phone was not only rude and defensive but outright lied, insisting the car was “on its way” when it was clearly still sitting in their lot. By the time the car finally arrived, the final insult: mud all over the wheels and lower panels. We’d had the car washed just the day before handing it over.We use meet-and-greet services regularly, and the lesson here is clear: stick with reputable providers who actually have something to lose. This company does not.
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