We gave an ETA 40 minutes before we were due to arrive at Bristol Airport as requested which was accurate but waited 20 minutes for our car to be picked up. Upon our return we were told we would have to wait 50 minutes for our car - it eventually arrived 1 hour & 20 minutes later. We were not the only ones in this situation and quite a few had small children which is not good at 1.30 in the morning. Would never use them again.
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