Bristol Airport The drive to the airport was good. I had a nice driver who drove me from the car park to the terminal in their vehicle. The drive from the airport was appalling. I notified the company at 2:30 that my flight arrives at 6pm, which I told them on the booking and when I arrived to the car park. I then text them when I landed at 6pm that I had arrived and received no reply. I called the company and he said it’ll be 30-45 minute wait, that’s fine I understand being but. But the driver was an hour and 15 minutes late, and his response was “there’s always an hour wait time”The driver turned up in my own car, parked in the disabled bay which could result with me receiving a fine. I was specifically told I would be picked up in one of their vehicles and taken to my car, not that they would drive my car to the airport. When I looked into my car the driver had a can of monster between his legs and another drink in the cup holder. If you are driving my car you should have both hands on the wheel and not drinking and driving at the same time. I open the door and there’s a pasta pot lid on the floor clearly showing this driver was eating in my car too. I can understand having a bottle of water or so in my car but an open can and cup which can easily spill is not on.I already paid the £14 additional ‘transfer fee’ for the drop and go car park. Yet as the driver drove my car back to me I had to pay an additional fee to leave the car park. There was no respect for my vehicle. I’m not impressed at all. Communication was poor, they were an hour and 15 minutes late, I paid an additional fee and the driver had food and drink in my car. I won’t be using this company again.
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