Meet and greet at Manchester airport. Dropped of ok no issues on drop off. This terrible experience happened to me and my wife on return from holiday. On my return called to have my car bought to me at 00.25. Was told i was late for a booked 00.45 pick up time. I was told it was going to be an half an hour wait. Called back at 01.00 was told it was going to be another 10 mins. Called back at 01.15 was asked what my registration was. They had sent the wrong car to me. It was a different Mazda. Company said jump in the wrong car and come back to the holding compound where my car will be waiting for me. Got to the compound to be told my car was going to be another 3-4 mins. Then got a call asking if i was at terminal 2. Tried to get out of the car and was locked in by the driver. Got the window down to try the handle on the outside (child lock could have been on) but was still locked. Was let out the car by the driver and then got verbally abused by the owner. Was swore at and threatened. This incident has been reported to the police.
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