DO NOT use this service at Heathrow -I received a text on the day before my booking to explain the venue had changed. I was requested to park my car in the Crown Plaza hotel, which had a police presence and was boarded up. The men that "booked" my car in, literally just asked for the keys and £12 and didn't explain any processes to me or give me any paperwork.They asked me and my children to wait at the end of the drive for a transfer, which didn't come and the landlord of the parking area offered to take us to the airport. On returning from my holiday on Sunday 1st November, I called the number at 7.30am to say we had arrived. The transfer did not arrive until after 11am. I phoned over 20 times to find out what was going on. No one told me the truth once. I kept being told, 10 minutes, 10 minutes, 10 minutes. I spoke to numerous different people, no one knew what was going on and several of the employees were rude and hung the phone up.Avoid at all costs!
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