We arrived at the airport after calling them 30 mins prior to then have to wait a further 30 mins for them to turn up. On arrival back to collect the car, it was a nightmare. They had the arrival time on the original booking, however, when we called another 30 mins prior to passport control, we were told it would be about 1 hour - THIS IS NOT STATED ON ANY BOOKING CONFIRMATION. The man at the control centre was extremely rude and slammed the phone down on me. He told me it stated the 1 hr on my confirmation email - IT DID NOT I emailed the complaint about the rudeness of staff on the phone to receive an email of 5 pages of terms and conditions and no response to their staff conduct. In addition, check your mileage. For a car park thats approximately 5 miles away - my mileage went up 17 miles. NEVER USE THEM.
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