I booked a Meet & Greet parking service for Manchester Airport through Parking4You (parking4you.co.uk). The booking confirmation stated that the service was provided by Secure Airport Transfer Limited (website: manchesterairportspaces.co.uk).I was instructed to call 30 minutes before arrival. On 18 December at approximately 5:30 pm, while driving on the motorway in heavy traffic, I called and provided my full name, vehicle registration number, and the booked pickup time.The person who answered the phone was extremely rude and repeatedly used offensive and abusive language. He demanded the booking reference number. I explained that I was driving and could not safely stop to check it, and asked him politely not to swear. He continued swearing and refused to help, despite already having my name, car details, and pickup time.When I called again, he confirmed that I had spoken to him before, stated that he was the owner of the company, said he had “thousands of customers to deal with” and did not want customers like me. He then cancelled my booking, refused to send a driver, and ended the call.This left me under severe stress close to my flight time, with no clear parking solution. I found this behaviour completely unprofessional, unsafe, and unacceptable.I have given one star only because there is no option to give zero or negative stars. Based on my experience, I would strongly advise others to be very cautious when booking airport Meet & Greet services through third-party websites.
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