Damage central locking,car abandoned on slough residential area, not carpark.These people are a joke. I tried calling them many times, but they stopped answering my calls. I couldn't leave the airport for almost 90 minutes because they couldn’t find my car. Later, it turned out that they found it, but couldn't start it. It turned out that the car wasn't parked at the airport but on a regular street in Slough, not Heathrow. The car was completely out of power and the central lock was broken. It looks like someone tried to break into it. My wife and I were dropped off near our car by a private vehicle and left in a place we didn't know, which didn’t look like a parking lot at all. We spent almost an hour getting there from the airport, with two transfers. I had to call roadside assistance and wait. In total, it took 8 hours from landing to getting on the road. I tried contacting them again the next day, but they didn’t respond. Replacing the door lock also means replacing the ignition, which costs between £500 and £1000. Also, you can’t communicate with them because they have a very strong accent and they don’t seem to try to understand. People, stay away from them
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