I went with these guys because they were the cheapest option. I paid extra for their "DropUp" service and made an appointment online. I scheduled a 4:30 am Drop off at the airport. When I arrived at their facilities at 4:15 am I was told there was no one around to go with me to the airport. They only had 3 people working. One person on the front and back gates and one person driving the van. They told me my only option was to take the van to the airport so I had to take that. I wasn't amused and don't understand why I had to make an appointment if they weren't going to honor it and plan accordingly. Then when I arrived at EWR I called the number and they told me where to go for the van AGAIN! I told the lady that I paid for Drop/Up service and she goes "Oh, I'll have to find your car and when I do, I'll send someone over!" Not very customer friendly. But I went cheap and as always, you get what you pay for.
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