Drivers friendly, efficient and knowledgeable. Office needs work: I arrived on a shift change and my first telephone call (after baggage) was forgotten about. That was after waiting on hold for 5 m. Had to call again (& hold again). Office forgot to wash my car, which I had paid for (refunded). The car was not ready near the office, instead deep in the lot, hard to find. Despite the quick drivers, I took nearly 2 HOURS to get from the airport (after baggage) to be in my car. Also, the website gives the wrong address, indicating it is a couple miles up S Conduit Blvd., away from the airport. That created another delay.
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