Had difficulties during pick up. They did not come to the pick up area they specified for us to stand at. They drove by twice at a different area, barely stopping, too far away to hear our shouts, too quick to have enough time for us to cross over to the other area to let them know where we were. We had to wait another 15 minutes for another van to come for us, who then again, still pulled up at the wrong area. We barely made it across the island in time to let him know where we were. He said,' oh sometimes we pull up here too'. Well when you have children and 4 bags of luggage you can't just run across to a different area very quickly. We finally got back to the parking lot to get the car. There were definitely a few new scratches on my car that I had never seen before, and the car wash we paid for was just ok, lot's of dirty spots and neglected areas inside of the car. Disappointing and frustrating service.
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