On July 18, I booked online (#205096) with ParkSleepHotels and received a confirmation for Holiday Inn Express West: check-in Aug. 2, check-out Aug. 3, car pick-up Aug. 18, 2024. On the afternoon of July 31-- 14 days later and just two days before my flight-- I got an email indicating my reservation had been cancelled successfully "because they are sold out" of rooms for that date. I called and left a message for ParkSleepHotels (heavy call traffic). They never called me back. I contacted Holiday Inn West directly. They told me they've been sold out for weeks and there's nothing they can do for me. I expressed my frustration and suggested they might rethink their relationship with the company. Turns out it was Gen Con weekend, and there were no rooms available anywhere. I'll bet they sold my room to a higher bidder. So poorly played. So much unnecessary stress. How can you sit on an error for two weeks??? Any company can make a mistake, but at least call, explain the situation, and try to make it right by booking me elsewhere or giving me a discount or something. I relied on ParkSleepHotels and Holiday Inn to my own detriment.
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