I had booked hotel room and parking through ParkSleep Hotels for Aloft Airport Hotel in Philadelphia. My arrival at the hotel was on 6/13/2025 with checkout on 6/14 and I would pick up my vehicle on 6/22. Upon review of my billing statement, I noticed two charges $115.20 which both posted on 6/16/2025. I had updated my travel plans and cancelled the reservations I no longer needed. The cancellations all occurred “prior to 4pm, 24 hours prior to arrival or date of parking which ever came first” as per ParkSleep Hotels policy. I have attempted on at least four occasions to call the hotel and speak to the manager Chris Jones, leaving multiple messages on his voicemail and to date he has not responded to any of my calls. I submitted a claim against the fraudulent charge and received a determination that I did not cancel in enough time despite the policy. I did not have any other reservations that were open. I have also reached out to Carrie at ParkSleep Hotels who have made multiple contacts without a response and states its Aloft that needs to reimburse me. I called Marriott customer service toll free number without an agreeable solution.
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