Our company offered a trip to Costa Rica, and I made the travel arrangements. Booked 4 rooms through ParkSleep Hotels. The day before the trip I received an email that one of the rooms is cancelled- no reason. So I went online and rebooked the room through the hotel website. 5 hours later I receive an email saying that two of the other rooms have been cancelled. I called the hotel, and learned that ParkSleep did not contact them to reserve the rooms until the day they cancelled, the day before our trip. The hotel is now sold out, and I have to find somewhere to reserve for the two remaining rooms. I called and left a message at the ParkSleep number after I received the first cancellation, with no response. They were overwhelmed with calls and could not take mine. Hmm. Probably a lot of other unhappy customers calling.
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