I booked my hotel today for a stay tomorrow but had a change of plans and had to cancel after 4:00 P.M. I called and spoke with Carrie who was extremely helpful. She took my information, called the hotel and was able to cancel, then called me back all within 15 minutes and was also able to cancel my deposit with PSH with a FULL REFUND for everything. I felt she went above and beyond and will definitely use them in the future!
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