Absolute complete and utter thieves. Admitted to a host of charges on my account being fraudulent, after SIX WEEKS of me fighting for them to look into it and having to hunt down the evidence myself!!! Allowed these fraudulent charges to be made using ONLY MY PHONE NUMBER! Which is disgusting in the first event, but after finally telling me they'd refunded me on 13th may I've now had to fight every day since to speak to anyone as that refund magically hasn't appeared in my account! I have emailed multiple times a day, requested callbacks every day which are always refused, spoken to a totally different " customer service " rep every day all of which say they will sort it to get me off the chat then do nothing, and now I've had to email the CEO!! How can such a huge global company get away with such shoddy customer service and such a lack of fraud prevention! It's a complete disgrace!
Claim your business profile now and gain access to all features and respond to customer reviews.
