I ordered personalised balloon package which includes a personalised balloon and some other inflatable balloons for my sister’s 40th birthday. The order was shipped in 2 boxes. I got the personalised balloon but the other half was missing to only find it was wrongly diverted to york depot. Mind you i received the balloons on the 24th and her birthday was 26th so as they suggested on the website at least 2 days before the needed date just in case. It didn’t arrive on the 24th and was so called expected by 10pm on the 25th which by then there was no point sending the balloons to my address so i changed it to my sisters which is closer to the york depot its stuck at. Fast forward 26th arrives i got a 10-11am time slot and as the hours rolled on nothing, no update all I got was the driver was a bit behind. Again fast forward to now 20:08 i get a message that it was delivered. My sister goes outside and no package, front or back. Mind you there was no photo uploaded at this stage. Again messed around by the DPD courier. Now it’s 27th after looking on the app a photo magically appears and they’ve delivered it to the wrong house. No clue which one but as far as i’m concerned the goods were not delivered. I emailed the company explaining what happened, they have offered a partial refund on the ones i didn’t receive. However please find a more reliable courier as this will put customers off from re-ordering again!
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Party On Balloons - The UK's favourite online balloon shop for bespoke, personalised high quality balloons covering individuals and businesses. For over 20 years we have been providing the very best balloons to celebrate special occasions, make an impact or simply let a loved one know you care. Visit us today to see what creations you can make; www.partyonballoons.co.ukSee more
