partzilla.com

4.3
4.3 Based on 200 reviews

Genuine OEM parts shipped direct from a dealer. Find Yamaha, Kawasaki, Suzuki & Honda motorcycle parts, Polaris ATV parts, PWC parts, and more!...

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Jonathan Fern
Extremely disappointing first experience

I don’t usually write reviews, but the sheer annoyance I have with this company is beyond compare.First time placing an order. Parts in stock apparently. Great. Placed an order.Two days later, get PayPal notification of a cancelled order. No email, no form of reasoning or apology, just a completely cancelled order. After logging-in, Apparently one single part of my order suddenly wasn’t available, so they cancel the whole order. There is no logic to this course of action.Spent forever on the online chat waiting for someone to talk to me. Lost the will to live and gave up after 16minutes of waiting.Customer care needs to be much better. If you do decide to just cancel customers orders, it’s generally a common courtesy to actually send an email explaining.Doubt I’ll be back, that experience was quite insulting.Update:The reply to my review isn't completely true. Parts were listed as in-stock (i have dated screenshots!) and are STILL being listed as in-stock on 10/02/26 - I'd suggest you need to update your website.I'm still disappointing you haven't addresed how you didn't bother getting in touch with me prior to cancelling the order. It just wasn't a nice way to be informed. Poor show.Also, the refund issued by PayPal is less than it cost me as they decided to change currency rates massively, so i'm 5% down. This whole experience has been lousy.

1
Date of experience: Feb 09, 2026

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