My overall experience with PassExpert wasn’t the best. The instructor was nice and helpful and overall I felt confident for my test. This was however until the week of my test where I was meant to have 5 hours of lessons before hand. This didn’t happen as my instructor decided to go back to Poland on the week of my test and due to lockdown restrictions, he could not come back in time for my test. I was then told that I could either cancel my test or go ahead with an instructor who didn’t even work for the company. Bearing in mind I did 13 hours of driving the previous week in the instructors car and adjusted to it well to then be thrown under the bus at the last minute and have 1 hour and 30mins before my test to learn a completely different car. I was stressed about the whole experience and felt the situation wasn’t dealt with professionally and my experience was very rushed and unorganised towards the final week. I’d didn't get all of the hours I paid for and have requested a refund for those hours as I paid a lot of money for the driving course.
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