My experience with the service has been a complete disaster. After I canceled, they conveniently waited the full 14 days without refunding my exam fees. Emails? Ignored. Phone calls? Useless—no one responds. Their customer service feels like shouting into the void. The portal is a mess: slow, clunky, and looks poorly constructed. The AI that grades exercises? Totally ineffective, marking correct answers as wrong, which is incredibly frustrating while studying. When they finally reply, it’s always the same unhelpful copy-paste apology. After all the hassle, their idea of a refund is just £16, which feels insulting. Overall, this service seems unprofessional, unresponsive, and definitely not worth the money. I would not recommend it.
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Pass Functional Skills is the leading provider of functional skills qualifications, supporting thousands of learners every week with their revision and exam preparation.
As an Ofqual regulated exam centre our qualifications are accepted nationwide by employers, apprenticeship providers and Universities. Our market leading course improves pass rates with the vast majority of learners passing first time. Whether you need your maths and English functional skills, we are here to help every step of the way.
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