they don't submit passport paperwork for you. They just ask the same questions that are on the government website for passport renewal and enter that info into a document that you need to print and mail in. Over $100 to enter info into a form... Chat GPT can tell you what to say in the government forms or you can just read the instructions for free. This company relies on people hoping that they'll get their passport faster by using their document prep service which is not the case
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