I ordered these weight loss patches from Patched.co just before a doctor's appointment. I was put on statins and so thought I better check if I could still use them. My doctor was reluctant as the main ingredient was considered unadvisable to be used alongside this medication. I emailed the customer service department to explain and ask for a refund. I was told I could only have a 50% refund, even though I was following my doctor’s advice. They said the 100% back guarantee is only applicable if you have tried the patches. This seemed ridiculous as I hadn’t even opened the packaging and just wanted to return and get my money back. The emails I received were short and to the point and probably AI generated. I asked to speak to a supervisor and was told I was already speaking to one!!The law clearly states that you can return items purchased online, if you have notified the company within two weeks and returned the item within the following two weeks. When I pointed this out, they just repeated that I didn’t qualify for a 100% refund. This company should be avoided at all costs!!!
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