We have made two purchases from Patio Heat and Shade (PH&S) in the last year--a ceiling fan and infrared heaters for our deck we built. Our contractor was not clear about power requirements for the heaters. So, I called PH&S to see if they could help. The lady (regretfully I don't recall her name) was extremely knowledgeable about the product she sold us and quickly provided the information needed for the installation.Recently, the ceiling fan stopped working. I contacted PH&S regarding the issue to see if they could resolve it. After a couple of calls to them and the manufacturer help desk, they determined the fan had failed and a new fan would be sent as a replacement. We were notified the following day the replacement fan was on the way. When I asked if I should use the shipping box to return the faulty fan, I was told to just keep it for any spare parts needed in the future. Customer service doesn't get better than this!!! This time, I kept a note of who I worked with. Don and Jessica at Kichler (fan manufacturer) did the troubleshooting while Emmanuel, Gerard and Ann handled the warranty work at Patio Heat and Shade. Thanks to all of them for resolving my issue professionally and promptly.
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