Heater was delivered damaged with box ripped completely open missing parts. I contacted customer support and Ann responded very quickly and advised a replacement heater was ordered and will be shipped out immediately. All this happened during the Christmas holiday season where you would expect a bit of a delay, but I was assured it is on it's way. Ann was prompt, courteous and respectful which I greatly appreciate from customer service, that seems hard to find anymore! Thanks for the help and Happy New Year!
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