I just wanted to share my experience with PATLive after finding them in the App Marketplace for Jobber. I gave them a call and chatted with Jessica Pacheco about what I needed. We dove into some challenges I was facing with my old call center, and let me tell you, Jessica was super helpful! She hooked me up with an onboarding session with Amy Hearn for a 14-day free trial. Amy laid out the onboarding process for me and promised she’d be there until everything was running smoothly.I had been with another call center for years, but Amy and Jessica had a totally different vibe when it came to meeting my business needs. My previous rep was nice, but it always felt like I was hitting a wall with, "We can't do that for your company." I was expected to just go along with their way of doing things. But with Amy and Jessica, they made it clear they had solutions for my past issues and were totally open to CUSTOMIZING how my calls were handled.Now, PATLive answers 100% of my calls, and based on my custom setup, they can schedule, forward, mark as spam, or enter leads into my system. Plus, they’ve got this handy app that lets me monitor calls and sends me text and email alerts. If I ever have questions or concerns, Amy or any of my PATLive agents are always ready to help out! Honestly, there was no need for a 14-day trial to convince me—PATLive won me over from Day One!
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