I had a very negative experience with Patreon’s customer support.I tried to purchase a course using a discount code, but Patreon’s checkout system did not give me any option to enter the code. On top of that, the payment went through without proper two-step verification (SCA), which is required under EU law.Because of these platform errors, I paid more than I should have. I immediately contacted Patreon support, but instead of offering a fair solution, I only received repeated copy-paste replies: “Your request does not meet our refund policy. This decision is final.”By the time they answered, the discount campaign had already expired. I even suggested a partial refund (50%), since I truly wanted the course – but Patreon flat out refused and closed the case, calling it “final communication.”This approach feels dismissive, disrespectful to paying customers, and very unfair. I have since opened a case with PayPal and will escalate further with EU consumer protection if necessary.I expected better from a platform that claims to support creators and their communities.
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