Patreon continually sides with creators over their fans, even when fans have been treated unfairly and goods and services have not been provided as part of the creator's membership agreement. It is really quite shocking that a business such as Patreon does not treat these situations fairly for fans who generously support creators (AND their platform) with their hard-earned money. They need to be reminded that it is the fans that make this platform feasible - without them, both the creators and Patreon would be unable to continue. The fans need to be treated with the appropriate level of respect, and their money should be refunded if goods and services have not been provided as promised by the creator. However Patreon often sides with the creator on this, and it is extremely unfair to fans. I have been treated unfairly and quite rudely by Patreon with regards to this. In my last encounter with them my request for refund was denied because 'it doesn't agree with their strict refund policy', without actually telling me why it doesn't. In this case I payed for monthly content that I never received, which is actually stated as reason for refund in their official refund policy. When I questioned them about this, they replied back with no explanation and a curt reply, saying this was their final verdict and final correspondence with me on this case. There are a lot of creators who are honest on the platform but unfortunately there are many who are not, and Patreon should take better care of their fans / Patrons in these cases. I would definitely think twice before supporting creators on this platform.
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