I had changed my email address with Patreon a full year ago but their software does NOT clear the previously used address! Total confusion is therefore no surprise. What is surprising is that the site then instantly deactivates the account, making the expected payment/contribution void. As you can imagine, since a personal email address is changed, so is the email address used by the source of payment – and that is not changed by Patreon either, making the attempt to pay null and void! Worse, there is NO advisement that the expiry date for the account is imminent. Instant deactivation, again! It took SIX days for Patreon to respond as to what is going on with their purported “service”. And what is required to re-instate the account is absurdly onerous for the client, the assumption being that each client is fully and exclusively focused on Patreon as the only app/service in existence, Patreon as center of the client’s universe, asked to provide and list amounts and depth of detail that none but the most obsessively fastidious people would see fit to keep tabs on. Still worse, at least in my case, is that exposition of the problem, as simple as it is, was entirely misconstrued by agents who obviously are challenged in reading beyond a grade 5 level of skill! Presumably, as long as NOTHING is ever changed in a client’s account, Patreon’s rickety, inefficient, and fallible software will maintain the illusion that they are actually doing a good job on your behalf. The truth is drastically different, Patreon seems to be populated by a management whose only skill is siphoning off fees from clients duped into thinking that theirs is a competently supervised service.
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