patreon.com

1.3
1.3 Based on 566 reviews

...

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Lila Ross
The worst customer service

The worst customer service, I wish I had read these reviews before paying.An payment was charged to me early (I was planning on cancelling), through a technical fault of their site.I requested a refund and they tried to bin me off onto the creator. I reaffirmed that this is a fault of Patreon, not the creator, and they apologised and sent a "refund request" to another team member. I was sent a templated rejection email which just referred to their "refund policy", a technical fault is in their refund policy, but now they've just ghosted me.

1
Date of experience: Jul 14, 2025

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