Purchased an annual subscription for Excessive Hoocho tier as that tier included "Have Hoocho answer your personal questions about anything relevant to the channel." After very slow response time to 2 questions I asked for a 2nd time for a refund. He states that no tier includes communication as a part of the tier. Ignoring the screenshot showing the benifet mentioned above. He told my carer that I joined for the 3d files and not communication even though I specifically stated before he 1st responded that asking him questions was the 'only' reason I joined as I never received a response from him from the years of question through Facebook groups and YouTube, and that I thought this must the the only way.He told my carer that he only responded out of politeness as it was a simple enough question. He says its Patreon's problem and Patreon says that it's at the content creator's 'Hoocho) discretion for a refund. Hoocho has thousands of paying patreons and all I was asking was have 11 of the 12 months refunded as it still has not been a month.My carer was polite to Hoocho and in return Hoocho was defensive and rude.All Hoocho followers, you are just a dollar sign to him. I am down $469.80 for a service I am not receiving.If I had an interest in the 3d files his $7AUD per month tier or $75.60 annual discount price covers that.He also has a Hoochoverload tier @$430.50 ΑUD per month or annual discount of $4,649.40 that offers the same benifets as the tier I chose.This can been seen via the Android Patreon app, I have since found post purchase that the Web version does not show these benifets. I only used the app version and didn't know that, yet Hoocho refuses to acknowledge that the Patreons app includes these benifets.I will not be using Patreon again, and have unsubscribed from Hoochos youtube channel.
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