patreon.com

1.3
1.3 Based on 566 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.
Nathanael
Just Say Your Sorry When You Make a Major Mistake

I have been a Patreon Supporter for years. I have always paid through PayPal and until this month have never had an issue.According to my PayPal records I have contributed four figures to many different creators.This month (August 2023) all my monthly payments have failed. At first, I thought it was my issue because I had added another creator in July and they tried to process the payment through Patreon Ireland. I contacted them and Patreon replied and told me it was my fault for the payments being declined. I tried to fix it as I was getting messages from the creators.Then I got made aware of the issue affecting many, many supporters. Too late as I had already replied and then I got this response:Recently, one or more of your Patreon payments may have been declined and erroneously flagged as fraudulent by your bank. We’ve traced the issue back to system upgrades required by one of our payment processing partners. You may see some payments declined while the changes take effect.12 days later and Patreon still haven’t fixed the issue with no updates for five days.

1
Date of experience: Aug 02, 2023

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More