1 star is too generous. Patreon's customer service is awful all of the time. Examples:a) can only contact them by submitting an online eticket.b) 3rd January ticket, got a standard "we love ya" proforma generic interim response soon after. 15th now, no response. Half the month gone, no access to services I paid for on 1st.c) then they "disabled my account", without notice.d) their online support FAQ is clumsy, vague and inept. My experience is that their motto is "say all the right words, take no action and deflect all responsibility onto either the patron or the customer.e) staff are arrogant, dismissive and do not consider the context of the issue. They want to paste in a generic paragraph that in effect says "not our problem, you sort it out".f) More etickets do not help. Explaining that being charged $300 for the second highest tier level and then receiving the lowest tier level doesn't warrant any support, action or investigation on their part. g) It has been the most frustrating online experience ever. Patreon are arrogant, unhelpful and will not take any reasonable action to right their wrongs.h) Patreon charges a fee to be a medium between patron and consumer. They refuse to own that any interfacing issues are likely to be in their domain of responsibility.There is no judgement here about patrons who are also not benefiting when consumers leave patreon frustrated because of asinine, inane and inept customer service policies, culture and procedures.PS Your response to the above is another perfect example of pathetic words and not actions. Specifically:- lot of words of good intent, nothing tangible though- fictional excuses, blaming others. Patreon never asked for additional information, they only gave additional excuses. Long long bow on that.- Evidently taking on board feedback and sharing with the team is a waste of time, because Patreon gets worse. No improvement, only more dogma and failure to listen and learn.
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