On 12 July I signed up to Patreon to support a creator called Camelsonminiaturesart. However, I quickly discovered the account was inactive and he hadn't produced new content in over a year - obviously I'm not going to pay on a continued basis to support a creator that isn't creating, so I'd intended to cancel at the end of my 1st months access. However, 20 days later I was charged again (before I was able to cancel the contract), due to creator policy options that are not explained anywhere upfront on the site, nor made clear when you support a Patreon - I only found this out by reading some of the responses to the many, many complaints Patreon has received on Trustpilot.As suggested in the website guides, I tried emailing camelsonminiaturesart to explain what had happened and ask for a refund. However, the account is inactive so no response was recieved. I then followed up with the Customer Support team who were anything but - dismissive and vague, while making no attempt to explain why they felt I was not due a refund. I appreciate we're in this post-Covid world now, but the delay times and nothingy responses are unacceptableCharging someone for a month of membership and then only providing them with 20 days is misleading, fraudulent and theft, while signing someone up to a contract with different terms to that which they were led to believe were in place is illegal. Very disappointed with the whole experience
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