Customer Service staff are unresponsive. It takes days to receive any response. Several times, the content of the response is that the problem is on my end, not theirs. Verification SMS sometimes don't happen at all, though the site says it is sending them when I try to log in. I get no email notice when they are going to "close the ticket," but when I follow up, they say, "oh, we closed that ticket," as an explanation for why the problem was not solved. For my last problem, they gave a pat answer blaming my settings (already correct so not the problem) or my email service (when in fact I'm not having problems from any other subscriptions). I respect a company when it can say something like, "we're having technical difficulties with log ins (or whatever the issue is). We'll get back to you soon with a solution." I sense that the staff prioritizes ending of the call / contact over solving the problem. When a call is ended with no resolution by putting it in the customer's lap without exploring what might really be going on, it is extremely frustrating. My guess is that they have poor technical support for finding flaws in the website and correcting them, so simply try to shut down the complainant. I want to support my creators; it should be the chore that it is with Patreon.
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