I have rented in Newcastle for over 12 years and Pat Robson are by far the worst experience I’ve had, and that is tough competition! I’m usually resigned to the fact I will have around £50 of my deposit taken for cleaning no matter how clean the property is left. However, Pat Robson are taking over £200 and counting for ridiculous costs. Including: 1. A £90 bill for cleaning a 2 bed house, which was cleaned before I left including the fridge, oven and garden waste removed. 2. A £65 bill for carpet cleaning of the most thread bare, dated carpet, the only carpet in the house is a small area of the landing.3. The most shocking however is a £50 bill for a contractor to empty the wheelie bin. I was informed I’d be charged this the day before bin collection day, where I had pulled the bin out to be collected the next morning. There are more petty costs including a speculative replacement of a lamp shade and a door mat which I purchased myself! I should have learned from my last experience of Pat Robson in 2016 where they charged me for cleaning of some dust in a draw. Bearing in mind my rent was payed in full and on time I calculate I’ve payed over £23000 in rent in 2.5 years. During my time, PR attempted to increase my rent by a total of 7-8% over 2.5 years and argued it was in line with national and regional house prices which is simply a lie, even trying a large increase in the middle of the first lockdown. The last few months I had broken blinds waiting to be replaced, the boiler leaked consistently over nearly three years, totally destroying the kitchen bench, cracked tiles due to poor fitting, loose skirting boards and fire blankets / extinguisher out of date. Like most renters, I expected most of this service as renting in Newcastle has a systemic Wild West culture however PR are particularly bad. After spending a year in clinical & research work into COVID and finding a new place to live I was reliant on getting a sensible amount of my deposit back after I left. My next email will be a strongly worded letter to my colleagues at Newcastle University staff and student wellbeing office and Newcastle Upon Tyne NHS trusts staff wellbeing offices, as they are both very interested in which estate agents to warn prospective staff and students to avoid.
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Pat Robson & Co. are a leading residential sales, lettings and property management agent in Newcastle and surrounding areas. We have two offices in the Jesmond and Gosforth areas of Newcastle, which provide us with superb coverage of the major private rental and home owner occupied areas in Newcastle upon Tyne. Both of our offices are superbly situated in the busiest parts of their respective areas for residential lettings and sales. With a vast portfolio of fully managed residential properties to let and a continuously refreshed portfolio of sales stock, covering Newcastle upon Tyne and the wider North East England area, we are able to offer choice whatever your property requirements. As members of all of the main industry professional bodies we strive to take on and achieve the best standards.See more
