Just getting round to updating this joke. As I said we were in the park for only a few hours, my mother and father in law can hardly walk, so as could not go on most of the rides as there are steps to negotiate. You said in a separate email that most of the rides are accessible to disabled and elderly, they are not. And as for applying for some companion tickets as you suggest for a one time visit, are you serious? Other places can see the situation and actually do something about it to help. I'm surprised you didn't charge for the wheelchairs!Like I said, a very disappointing experience and not even an offer of some refund. £240 for 3 hours of 'fun'.I shall never come back to your park and i will never speak well on my experience on any of my social media accounts.Hi,I feel I have to complain I'm afraid at the total rip off.I arrived at 2PM (so was only in the park for just over 3 hours) as it closes at 5.30 on a Sunday. We had already arranged wheelchairs.My partner and I, brought her two parents, (91 and 87) who really wanted to come to the park as we were on a long weekend break. Both are unable to walk very far. We explained to the girl in the only open ticket office that they were elderly and that we were careers pushing them around the park. Clearly they did not go on any rides and just wanted to look at the flowers and animals, so were not in anyone's way.We were charged £240!, Really, how is this possible just to walk around the park for 3 hours. This does not really in my opinion encourage the elderly or disabled if they have to pay the whole day rate for just 3 hours to go on no rides. As we were carer's we had to spend our time looking after them.Incidentally, we were an Beaulieu the previous day and they heavily discounted the entrance fee for us. You could learn a thing or two from Beaulieu.We explained the above to the girl in the kiosk a few times bit she still said £240. I wanted to walk away, but because your staff had brought out the wheelchairs for us, we felt obliged to follow through.Very disappointed by this.RegardsJames
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Paultons Park is rated the UK’s number one family theme park on Google with over 70 exciting rides and attractions to enjoy. Paultons is home to the UK exclusive and world’s first Peppa Pig World theme park with 9 fun Peppa-themed rides, a large indoor Playzone and even Muddy Puddles to jump and play in! Tornado Springs is a brand new world featuring 8 incredible new rides and experiences including a spinning coaster, gyro swing ride and a driving school attraction.
There is an amazing variety of things to see and do at Paultons including; big rides, small rides, play areas, entertainments and an astonishing collection of animals and birds, all set within 140 acres of beautiful parkland.See more
