As other guests have stated their Queue assist is not fit for purpose. I had Queue assist booked via their website using my access card. I paid full price for my ticket, did not apply for Essential Companion for a carer and 50% off the cost of the ticket.I was told as a 38yr woman I had to have an adult sat next to me on a ride. For someone who has invisible disabilities and disabilities that are exacerbated by certain things - standing/sitting for long periods - being one of them. I lodged a complaint to Paultons asking for the Senior Manager's, who they kept quoting in their emails to me, to ring me and they just stopped replying to my complaint. Told me how it wasn't discriminatory as they were following Health and Safety but this wasn't the nature of my complaint. But its not one size fits all for disabilities. Also told me that there was nothing that could be done however staff told me something different.Their Queue assist needs looking over and maybe input from actual people who require such services rather than someone reading book and making sure they are covered legally.I have never experienced such embarrassment and humiliating treatment. Made to feel like I was unable to enjoy things. They started quoting rides at me in the email. The fact is, they just don't care.Keep saying in their emails hope to see me back- generic copy and paste response.
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Paultons Park is rated the UK’s number one family theme park on Google with over 70 exciting rides and attractions to enjoy. Paultons is home to the UK exclusive and world’s first Peppa Pig World theme park with 9 fun Peppa-themed rides, a large indoor Playzone and even Muddy Puddles to jump and play in! Tornado Springs is a brand new world featuring 8 incredible new rides and experiences including a spinning coaster, gyro swing ride and a driving school attraction.
There is an amazing variety of things to see and do at Paultons including; big rides, small rides, play areas, entertainments and an astonishing collection of animals and birds, all set within 140 acres of beautiful parkland.See more
