Placed an order for 5 samples on the 16 May - next day delivery. Placed the order late so wasn’t expecting them till at least the day after.On the 23 May a package arrives with only 4 samples inside. I phone to see what’s going on and they said the 5th hadn’t been cut, was being cut as we speak and would be sent out ASAP.7 days later I phone (on the 30 May) and ask where the sample is. It still has not been sent. No comms or updates about this (a simple email explaining the delay would have been absolutely fine) So I said this doesn’t fill me with confidence about placing a larger order. The lady got very stroppy on the phone, said she would refund me and then hung up. Quite frankly they can’t deliver on time, don’t communicate, don’t fix problems and are rude. I will be taking my business elsewhere.
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Delivering Porcelain and Natural Stone paving to UK Mainland.
