While there was a delay in receiving my snuffle mat, the response to my inquiry was within 24 hours, I received a small rebate (thank you) and was kept personally informed from the time of my inquiry to receiving of the snuffle mat the status of my order.The snuffle mat is well constructed, deceptively hides lots of kibble, slows down fast eaters and gives them the opportunity to use their noses and forage, is compact enough to travel with us, and easily comes clean by tossing it in the washer about every two weeks. A great product.
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