Ordered a bed for our puppy/dog, took ages for first order to arrive and had to remind them. On arrival our dog was able to break the zip barely within 6 hrs of having the bed. Requested a replacement and again took ages to arrive. When finally arrived the exact same issue our dog broke the zip that secured the cover within the same day..Obviously not happy so emailed and complained about the zip being faulty. Same old story had to chase them and then got a stock email response. What now feels like 3 weeks Im still awaiting a full reply - totally useless and cant advise anyine to deal with them
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