We've been a customer of PAX8 for far too long. We've managed to move every customer but one away from PAX8. They're smoke and mirrors. They offer nothing int he way of support. I contact them recently with and issue of email spoofing. The tech was about as incompetent as they come. I asked to have the case sent directly to Microsoft. PAX8 refused. They finally gave me some half baked instructions on how to gain control of the customer's account and launch a ticket directly with Microsoft. If you get Joseph Hirsh at PAX*, your are screwed. Useless as they come. The issue went unresolved and a user finally got phished. The damage was in the 10's of thousands due to encryption. Thanks Josh. You were a real big help.
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