Terrible Experience – Constant Billing Errors and Unresponsive Account ManagementWe moved our CSP services to Pax8 with high expectations, but the experience has been consistently disappointing. Our account manager is unresponsive, often ignoring messages for days and then claiming he’s replied when he clearly hasn’t.Billing is an absolute nightmare — it’s wrong almost every month. We regularly receive emails from Pax8 admitting to overcharges or undercharges, which causes major issues for us. When they underbill, we lose money because we can’t just go back and re-invoice customers for missed charges — it makes us look unprofessional. When they overbill, our customers are understandably upset.We’ve since moved our CSP back to our previous provider, and things are running smoothly again. It’s obvious Pax8’s leadership cares more about growth and power than supporting small partners. The lack of accountability and basic service is appalling.I’d strongly advise other MSPs and IT providers to think twice before partnering with Pax8 — unless you enjoy chasing billing corrections, dealing with unresponsive reps, and explaining constant mistakes to your clients.
Claim your business profile now and gain access to all features and respond to customer reviews.
Pax8 is modernising how partners buy, sell, and manage cloud.
As a born-in-the-cloud company, Pax8 simplifies the buying journey, empowering its partners to achieve more with cloud technology.
